Effective Date: June 6, 2026

Provora Digital (“Provora Digital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle information when you visit our website, submit a form, book a consultation, communicate with us, or use our digital marketing, reputation management, CRM, automation, web design, and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

- Name

- Business name

- Email address

- Phone number

- Website URL

- Business address or location

- Information submitted through contact forms, booking forms, surveys, chats, calls, emails, or SMS messages

- Communication preferences and SMS consent records

- Customer relationship and project information

- Review, reputation, CRM, appointment, payment, and marketing automation data related to services we provide

- Technical information such as IP address, browser type, device type, pages visited, and website usage data

2. How We Collect Information

We collect information when you:

- Visit our website

- Submit a form

- Book a consultation

- Request information about our services

- Communicate with us by phone, email, SMS, chat, or website form

- Opt in to receive text messages or other communications

- Use our services

- Interact with our campaigns, automations, appointment reminders, or support communications

3. How We Use Information

We use information to:

- Respond to inquiries and consultation requests

- Provide reputation management, CRM, automation, web design, marketing, and related services

- Send appointment reminders, service updates, project updates, payment reminders, support messages, and follow-up communications

- Send marketing or promotional messages only where permitted and with appropriate consent

- Manage customer relationships and service delivery

- Improve our website, services, workflows, reporting, and customer experience

- Maintain records of consent, communication preferences, and compliance requirements

- Protect our business, customers, website, and systems from fraud, misuse, or unauthorized activity

4. SMS and Mobile Messaging Privacy

If you provide your mobile phone number and opt in to receive SMS messages from Provora Digital, we may send text messages related to consultation requests, appointment reminders, service updates, project updates, CRM or automation support, payment reminders, reputation management services, customer support, and promotional offers where applicable.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, technology support, hosting, CRM, or messaging delivery, is permitted only as needed to provide our services.

All other use case categories exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties for marketing or promotional purposes.

5. Service Providers

We may use trusted service providers to help operate our website, provide CRM and automation services, host data, manage communications, deliver SMS or email messages, schedule appointments, process payments, provide customer support, analyze website activity, and deliver services to customers.

These providers may access information only as needed to perform services for Provora Digital. They are not permitted to use SMS opt-in data or mobile information for their own marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, and support marketing efforts. You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

7. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support messaging compliance.

9. Your Choices

You may:

- Request access to personal information we maintain about you

- Ask us to correct or update your information

- Ask us to delete your information, subject to legal and business recordkeeping requirements

- Opt out of marketing emails by using the unsubscribe link or contacting us

- Opt out of SMS messages by replying STOP

10. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. External Links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, security, or content of those external websites.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Provora Digital

Legal Business Name: Provora Digital

Business Address: 2132 NE 174th Street North Miami Beach, Florida 33162

Email: [email protected]

Phone: (786) 296-4801

Website: https://provoradigital.com/